Fewer support tickets
Customers fix wrong addresses, sizes and forgotten items themselves — no email thread, no manual admin edits.
↓ the inbox, instantly
New · on the BigCommerce App Marketplace
Your customers edit their own orders. You keep the revenue.
OrderEdit.io gives BigCommerce shoppers a self-service window to fix their order — address, size, quantity, add items, cancel — and surfaces post-purchase upsells while they're at it.
No code
5-minute setup
Multi-storefront
▶ TRY IT — IT'S CLICKABLE
Saved — synced to BigCommerce
↑ Click around — it's a real demo. Every edit a customer makes here is a support ticket your team never gets.
If this were your store:
0tickets avoided
0 minstaff time saved
$0.00upsell revenue
The hidden cost
Order-change requests quietly drain your team
"Can you change my address?" "Can I swap the size?" "Can I add one more?" — every message is a manual edit, a refund to reconcile, and a slower team.
~10–15 minPer single ticketof staff time on one "change my order" request — reading, editing, replying.
Nights & weekendsRequests pile up while you're closedand the customer has already moved on — or churned — by Monday.
$0 upsellThe highest-intent moment, wastedright after purchase, when buyers are most engaged, nothing is offered.
support@yourstore.com
4 unread
48 staff minutes queued — and it's Saturday night.
Why merchants switch
Self-service that pays for itself
Cut the tickets, keep full control of your operations, and turn each edit into extra revenue.
Higher average order value
Discounted, hand-picked offers and a free-shipping progress bar appear right inside the edit window.
↑ AOV on autopilotTotal control
Set the edit window, choose editable fields, and decide how refunds are issued. Self-service on your terms.
your rules, enforcedThe product
What your customers actually see
A clean editing experience on the order-confirmation page and in their account — fully on your brand.
01 — EDIT
Fix the order, no support needed
Address, variants, quantity, contact details, tax invoice, delivery date, or a clean cancellation.
- Editable fields you choose
- Time window from 15 min to fulfillment
- Off-hours countdown that pauses on weekends
Edit order #88217● WINDOW OPEN — 2H 11M
Shipping addressFixed in 9 seconds — was wrong ZIP✓ DONE
Variant swap M → LNo refund-and-reorder dance✓ DONE
Tax invoiceGenerated & emailed automatically✓ DONE
Cancel orderRefund rule enforced — store credit·
02 — UPSELL
Turn the edit into revenue
Show discounted offers and a "spend $X for free shipping" bar exactly when the customer is already in their order.
- Hand-picked, discounted products
- Free-shipping threshold bar
- Adds straight to the existing order
Exclusive offers−10% TODAY ONLY
BNRidge Beanie$18.00$16.20
BTCanyon Bottle 750ml$25.00$22.50
TTDaily Tote$15.00$13.50
Charged to the original payment — no second checkout.
03 — MEASURE
See exactly what it earns
Track edits, refunds and upsell revenue in real time, and export everything to CSV for your own reporting.
- Real-time performance dashboard
- Upsell revenue attribution
- One-click CSV export
See it live
A 60-second walkthrough
The exact customer experience — edit, upsell, done.
▶ Under a minute · no signup
Native BigCommerce vs OrderEdit.io
What you can't do out of the box
Capability
BigCommerce native
With OrderEdit.io
Customers edit their own orders
—
Yes
Self-service address / variant / qty change
Staff only
Self-service
Time-window & per-field control
—
Yes
Auto / original-payment / store-credit refunds
Manual
Automated
Off-hours & weekend countdown handling
—
Yes
Post-purchase upsells & free-shipping bar
—
Yes
Edit & upsell analytics + CSV export
—
Yes
ROI
See what self-service is worth to you
A rough estimate — drag the sliders to match your store.
Your store
Every month
90change requests handled by customers
18support hours saved
$183estimated extra upsell revenue
Start free trial
Free for 21 days — see your own numbers, not estimates.
Estimates only — the upsell figure assumes a conservative 8% uptake on edited orders. Your results will vary.
How it works
Live in minutes, then hands-off
01
Customer orders
Business as usual through your BigCommerce checkout.
02
Edit option appears
On the confirmation page and in their account, within your window.
03
They fix it
Changes sync to BigCommerce — refunds and inventory included.
04
You grow
Fewer tickets, plus upsell revenue on autopilot.
Why trust us
New on the marketplace — built the right way
We're early, and we use it to our advantage: founder-led support, a roadmap you can shape, and an architecture that respects your store.
Native to BigCommerce
One-click install from the Marketplace. Every change runs through BigCommerce's own order & refund APIs — nothing bolted on.
Founder-led & early-adopter perks
Talk to the people who build it. Early customers get hands-on onboarding and direct input into the roadmap.
No lock-in
21-day free trial, no contract, cancel anytime. Uninstall cleanly whenever you want.
"We built OrderEdit because every store we talked to was drowning in 'can I change my order?' tickets. Fixing the order should be the customer's job — safely, on your terms."
Pricing
Starts at
$39/mo
Free for 21 days — every feature unlocked, no contract, no surprises. If it doesn't pay for itself, uninstall in one click.
Plan details on the BigCommerce MarketplaceEvery plan includes
- Customer self-service order editing
- Address, variants & quantity changes
- Cancel with automated refunds
- Tax invoice & support tickets
- Off-hours & weekend handling
- Multi-storefront support
Installed in 5 minutes, working on your very next order. No contract · cancel anytime · clean uninstall.
FAQ
Good questions
Yes — one-click install from the BigCommerce Marketplace, works with all themes, no code, and supports multi-storefront.
No. You set the window — from 15 minutes up to "until fulfillment." Once it closes, the edit option disappears.
Your choice: automatic, back to the original payment method, or store credit. The rule you pick is enforced automatically.
The countdown pauses while your store is closed, so customers see a real deadline like "Until Monday 9:15 AM" instead of a timer that dies overnight.
Each order a customer modifies counts as one edit for the month. Starter covers 50, Pro 250, and Scale is unlimited.
Yes — 21 days on every plan, no contract, cancel anytime.
Stop the back-and-forth.
Let customers edit and upsell themselves. Free for 21 days.